← Back to app Refund & Cancellation

Simple policy for a digital, on-device tool.

File MY FA sells report credits, not a subscription. You pay only when you choose to unlock exports.

Refund window

If a payment was made by mistake or the export fails because of our tool, request a refund within 7 days of payment. Include your Razorpay payment ID or order ID so we can trace it.

When refunds are available

Duplicate or accidental payments.
Payment succeeded but report credits were not granted.
The unlocked workbook cannot be generated after reasonable troubleshooting.

When refunds are not available

Credits already used to generate a downloadable report, unless the file is technically defective.
Coupon, promotional, beta, or complimentary credits.
Inputs that are incomplete, unsupported, or not from the listed broker flows.

Cancellations

There is no recurring plan and no auto-renewal. Buying 1 or 10 credits is a one-time digital purchase; unused paid credits remain available in the same browser session/account experience supported by the product.

How to request

Email hello@filemyfa.com with your payment ID, email used at checkout, and a short description. Approved refunds are initiated to the original payment method.